1. Who controls your personal data
Dreamaway Co., Ltd., trading as Pattaya Luggage Storage, is the data controller for personal data processed through our website, direct communications, in-store services, and pickup or delivery arrangements.
In this policy, “we”, “us” and “our” refer to Dreamaway Co., Ltd. and Pattaya Luggage Storage.
2. Scope of this policy
This policy applies to website visitors, customers, people who contact us, individuals whose luggage is stored or transported, and anyone who interacts with us through WhatsApp, LINE, Telegram, email, telephone, our physical premises, or a booking platform.
It does not replace the privacy policy of Bounce, payment providers, messaging services, map providers, or other third parties you choose to use.
3. Personal data we may collect
Depending on how you interact with us, we may collect:
- identity and contact details, such as your name, telephone number, email address and messaging-app username;
- booking information, including dates, luggage quantity, item type, storage duration and booking reference;
- pickup and delivery information, including hotel, villa or other address, access instructions and recipient details;
- payment and transaction information, such as payment status, amount, currency and platform transaction reference; we generally do not receive full payment-card details when payment is handled by a third-party processor;
- communications, requests, complaints, photographs and claim-related documents you provide;
- website and device information, including IP address, browser type, pages viewed, referring page and cookie identifiers;
- CCTV images captured at or near the entrance of our premises;
- other information you voluntarily provide or that is reasonably necessary to perform the requested service.
Please avoid sending us unnecessary sensitive personal data or confidential information.
4. How we collect personal data
We collect personal data directly from you when you make a booking, visit the shop, contact us, arrange transport, submit a complaint or use the website.
We may also receive information from Bounce or another booking partner, a hotel or villa representative acting on your instructions, a person making a booking for you, a payment service provider, or publicly available sources where permitted by law.
5. How we use personal data
We may use personal data to:
- respond to enquiries and provide customer support;
- create, confirm, administer and complete storage bookings;
- arrange pickup and delivery within Pattaya city;
- identify customers and release luggage to an authorised person;
- process payments, refunds and account records;
- communicate service updates, collection reminders and operational information;
- prevent fraud, theft, misuse and other security incidents;
- investigate complaints, loss or damage claims and legal disputes;
- maintain and improve our website, services and customer experience;
- comply with accounting, tax, regulatory, law-enforcement and other legal obligations;
- send promotional messages where you have consented or where otherwise permitted by law, with an option to opt out.
6. Legal bases for processing
Under Thailand’s Personal Data Protection Act B.E. 2562 (2019) and other applicable law, we rely on one or more lawful bases, including:
- contract: processing necessary to take steps at your request or perform a storage or transport service;
- legal obligation: processing required for tax, accounting, regulatory or legal compliance;
- legitimate interests: operating and improving the business, communicating with customers, maintaining security, preventing fraud and handling claims, where those interests are not overridden by your rights;
- consent: where consent is required, including certain marketing or non-essential cookie activities;
- vital interests or public task: where exceptionally applicable under law.
Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing already carried out lawfully before withdrawal.
8. International data transfers
Some service providers, booking platforms, messaging applications or cloud systems may process personal data outside Thailand. Where personal data is transferred internationally, we will take reasonable steps to use appropriate contractual, organisational or legal safeguards where required and feasible.
Because privacy protections differ between countries, we cannot guarantee that every destination provides protections identical to those in Thailand.
9. Data retention
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements and meeting legal obligations.
Retention periods vary by data type. Booking, payment and accounting records may be retained for the period required by Thai law. CCTV footage is normally retained for a limited operational period unless it is needed to investigate an incident or comply with a legal request.
When personal data is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.
10. Data security
We use reasonable administrative, technical and physical measures intended to protect personal data against unauthorised access, misuse, loss, alteration or disclosure.
No website, messaging service, storage system or method of transmission is completely secure. You should use appropriate care when sending information online and avoid sharing highly confidential information through unsecured channels.
11. Your privacy rights
Subject to applicable law and relevant exceptions, you may have the right to:
- request access to and a copy of your personal data;
- request correction of inaccurate or incomplete data;
- request deletion, destruction or anonymisation;
- request restriction or suspension of processing;
- object to certain processing, including direct marketing;
- request data portability where legally applicable;
- withdraw consent at any time where processing is based on consent;
- lodge a complaint with Thailand’s Personal Data Protection Committee or another competent authority.
We may need to verify your identity before responding. Some requests may be limited or refused where permitted by law, including where data must be retained for legal obligations, claims or the rights of others.
13. Children’s personal data
Our services are not specifically directed to children. Bookings should be made by an adult or under appropriate adult supervision. We do not knowingly collect children’s personal data beyond what is necessary to provide a service requested by a parent, guardian or responsible adult.
14. Third-party websites and services
Our website may contain links to Bounce, mapping services, messaging applications and other external services. Those third parties control their own privacy practices, and their policies apply when you use their services.
We encourage you to review the privacy information provided by each third party before submitting personal data.
15. Changes to this Privacy Policy
We may update this policy to reflect changes in our services, technology, legal obligations or business practices. The revised version will be posted on this page with an updated date.
Material changes may also be communicated through the website or another appropriate channel where reasonably practicable.
16. Contact us
For privacy questions, requests or complaints, contact Pattaya Luggage Storage, operated by Dreamaway Co., Ltd., through the contact methods shown on our website or at our Pattaya premises.
Website: pattayaluggagestorage.com
Please include enough information for us to identify you and understand your request, but do not send unnecessary confidential documents unless requested.